We already have an ERP (Kingdee / Yonyou / SAP). Why do we need a reconciliation platform?
Your ERP keeps your internal books, but platform statements live outside it — how much commission was deducted, which coupons were funded, how much tax was withheld. The platform reconciles platform statements, business orders and ERP entries three-way, then pushes results back into the ERP for posting. It doesn't replace your ERP; it covers the part your ERP can't see.
Which platforms are supported? What if ours isn't on the list?
Fifteen platforms are supported: JD POP, Douyin Shop, Alipay (Tmall), Pinduoduo, Xiaohongshu, WeChat Channels, VIP.com, Amazon, Temu, Shopee, Lazada, eBay, AliExpress, Shopify and Newegg. For other platforms, share sample statements and API details so the team can assess adaptation scope and timing.
Platform statement formats change often. Will a change leave us stranded?
Adaptation rules are visual and version-managed. The AI assistant can help adjust them, with validation before activation. Changes are recorded so business and implementation teams can review and roll back.
Is our financial data safe? Can the AI mess up our books?
The AI assistant works through controlled paths: validation runs in an isolated environment, execution requires human confirmation, operations are audited, and query, authoring, testing and execution permissions are separated. AI proposes; humans decide.
How soon after go-live will we see results?
Start with one platform and a complete settlement period. Validate statement ingestion, matching and variance attribution before connecting ERP posting and expanding. Compare manual and system results, variance handling and processing time on the same statements; timing depends on data readiness and scope.